SEKISUI Diagnostics, a leader in in vitro diagnostics, is seeking an experienced Customer Service Specialist to join our team! In this fast-paced role, you will work directly with our customers and internal teams to ensure the smooth delivery of our diagnostic products (e.g., Clinical Chemistry Reagents, Rapid Flu, Strep, COVID & Pregnancy Tests, etc.) to our customers. Our customer base includes retailers (OTC/eCommerce), distributors, end users (hospitals, labs), and B2B customers all over the world. We take pride in delivering excellent Customer Care! Your typical day may include:
- Processing all order types for all supported regions & sales channels
- Supporting strategic accounts & specialized orders, including using EDI portals
- Monitoring the coordination of shipments between departments
- Partnering with Sales & Marketing, Operations, & Technical staff to communicate and promptly resolve customer queries
- Participating in updating or creating processes to support continuous improvement & drive business growth
Who are you? You understand what great customer service means and provide exceptional support to your team and the customers you serve. You are tech-savvy and have experience working with ERP systems. Your excellent communication skills allow you to work well within your own and cross-functional teams, and your friendly, professional demeanor helps you build successful relationships within the company and with our customers. You are self-motivated, able to work independently, and a natural problem-solver who looks to make a difference in the lives of patients around the world. You have a love of learning and welcome the chance to be a part of the dynamic and evolving healthcare environment.
To be successful in this role, you will provide high-level support to our customers and manage orders to ensure our products get from our warehouse to theirs with no issues or delays. In addition, you:
- Are a strong communicator & supportive team player who values collaboration
- Are organized, work independently, and think outside the box
- Take pride in your work, valuing efficiency, accuracy, and satisfied customers
- Have at least two years of customer service experience; knowledge of the diagnostics or retail/eCommerce markets a plus!
This role is eligible for Flexible/Hybrid work schedule.
SEKISUI offers a competitive compensation & benefits package including:
- Medical, Dental, Vision Insurance
- 401k with company match
- Paid time off, Volunteer Time Off, Parental Leave
- Employee Rewards & Recognition program
- Employee Assistance Program
- Commitment to Environmental Social Governance (ESG) & Corporate Social Responsibility (CSR)
The anticipated base salary for this position is $60,000-$70,000. This role may also qualify for annual incentives and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.
About Us
At SEKISUI Diagnostics, we help improve patient outcomes by doing what we’ve always done – focusing on innovating and developing highly accurate diagnostics tests, reagents, and systems. In recent years, social and consumer needs for medical care have been diversifying in line with dramatic transformations in the global medical environment. We will continue to embrace change and challenge new frontiers so that we can create unique, high-quality products and services that will leave our customers truly satisfied. With worldwide state-of-the-art manufacturing facilities and an international sales and distribution network, we are a solid partner for healthcare professionals, distributors, and manufacturers around the world. Our global capabilities allow us to meet the specific needs of our wide range of customers – and customize solutions at both a regional and product level.
Equal Opportunities
As an equal opportunity employer, Sekisui Diagnostics is committed to a diverse workforce. Employment decisions will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, other non-job-related characteristics, or other prohibited grounds specified in applicable country and local laws. It is also Sekisui Diagnostics policy to comply with all applicable country and local laws respecting consideration of unemployment status in making hiring decisions.
Sekisui Diagnostics is pleased to consider all qualified applicants for open roles and encourages candidates to apply online. Only those candidates who are selected for further consideration or interviews will be contacted by a member of the Company’s internal recruiting team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)